Terms and Conditions

User Agreement
Access to and use of this website is subject to the Terms and Conditions of this User Agreement and Copyright Notice and all applicable laws and regulations, including laws and regulations governing copyright and trademark. By accessing this website, you accept, without limitation or qualification, all of the Terms and Conditions in this User Agreement. Open Airway can change these Terms and Conditions at any time. The changes will appear on this screen. By using this website you agree in advance to accept any changes. All information on this website form the Open Airway Terms and Conditions.

Privacy Policy
Open Airway use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Payment Options
Payment for Open Airway services can be made by cheque, Paypal or credit/debit card.

Training Courses
All courses must be paid for in full prior to attendance of an Open Airway instructor.

This is a two stage process:

1. The client contacts Open Airway by phone, email or submits a course enquiry form. Open Airway will forward details to the client of any courses available. The client accepts the date, course content and venue then provides Open Airway with a non-refundable deposit of 50% of the total value of the course.


2. Open Airway will request names of attendees (if available) from the client. This is to ensure certification can be presented to successful attendees on the date of delivery. The client re-submits the completed attendance form along with remaining balance of payment to Open Airway.

Should a course be cancelled by the client (attendee) then a refund of 50% of the total value of the course shall be returned to the individual/company.

Should a training course be cancelled by Open Airway then an alternative date will be offered to the client. Should this alternative date be unsuitable then the client is entitled to a full refund of any monies paid.

All courses delivered are either accredited or recognised by health and safety industry leaders or information contained within the courses is sourced from those bodies.

Whilst every attempt has been made to ensure the accuracy of information contained in our courses, Open Airway will not accept responsibility for any loss or damage to plant, persons or premises, however caused by any persons acting on or outside the information delivered by our instructors.

Risk Assessments
All Risk Assessments will be invoiced to the individual/company and will become overdue for payment after 28 days. Your Risk Assessment findings and recommendations will be forwarded to you upon clearance of funds into our account. Repeat invoices will be issued including charges for late payment every week after the 28 day deadline if we are not paid on time. Each subsequent invoice will incur an additional charge of £10.00 per correspondence. Failure to settle any monies outstanding after 56 days from date of contract (date of assessment) will result in no Risk Assessment results being forwarded and the debt will be handed to our solicitors for reclamation.

Risk Assessment information, control measures, workplace precautions, safe systems of work etc. are to be used as guidance only. Open Airway will offer guidance to those who may require it. It remains the responsibility of the owner/occupier to ensure that any recommendations are carried out.

Health and Safety Supplies

Postage & Delivery
For orders up to £65.00 the P&P is £4.99. Orders over £65.00 will be delivered FREE of charge. We will only deliver to United Kingdom addresses. Your items will be delivered using Royal Mail Recorded Delivery. Please allow up to 14 days for delivery. A signature will be required when the items are delivered.

A parcel is not deemed missing or lost unless 15 working days have past after the parcel has been dispatched. We do not issue refunds or replacement goods unless 15 working days has past. After this time we will submit a claim to Royal Mail and either issue a refund or replace your lost goods. We do not take responsibility for late or non delivery due to factors outside our control.

Returns Policy
Should you receive a faulty or damaged item then simply return it to us and we will exchange it for you free of charge. Your statutory rights are not affected. Contact us to advise us of your intention to return your goods and the reason for the return. Please await a reply from us before you return your items. We recommend getting adequate insurance for your returns in case of loss or damage in the post.

All returns must be sent by Recorded Delivery as proof of postage and the customer is responsible for the costs incurred. Please allow 7 working days for your refund to be processed.

Send your returned goods to the address below and a print out of the email we sent to you authorising the return of your items and attach it to your package:

Open Airway
5 Hare Court
Todmorden
West Yorkshire
OL14 8DQ