Booking Terms

Training Courses

1. As a gesture of goodwill towards corporate clients, Open Airway Training will not charge "in advance" fees.*
2. Upon delivery of any training course, Open Airway Training will issue an initial invoice. This invoice carries a 28-day maximum payment date, however, prompt payment would be appreciated.
3. Upon receipt of cleared funds into our account, we will process certification and forward this onto the client hosting the training.
4. Should an invoice become overdue for payment, Open Airway Training will issue a repeat invoice. This invoice will incur interest at 8% above the Bank of England base rate from the date of initial invoice, along with a charge for £10.00 to cover administration costs incurred.
5. We will also add an additional charge of £40.00 in respect of compensation under Late Payment legislation: late commercial payments interest and debt recovery.
6. Every 7 days, we shall continue to issue repeat invoices, all subject to the above costs per additional invoice until payment is received.
7. Under payment on an overdue account, i.e. the failure to pay charges, interest etc., will be applied to the next invoice/account balance.
8. Failure to comply with the above requirements will result in no credit being offered, and all services must be paid for in advance.
9. If payment is not received within 56 days from the date of training delivery, Open Airway Training will pass the debt onto a collection agency. No certification will be awarded, and all incurred costs will be recovered from the debtor.
10. In this event, any subsequent training courses must be paid for in advance.

Consultancy/Advisory

11. As a gesture of goodwill towards corporate clients, Open Airway Training will not charge "in advance" fees.
12. Any material relating to works completed will be forwarded to the client immediately upon completion.
13. Consultancy and Advisory works carried out or completed on behalf of the client will be invoiced at the end of the calendar month in which the works have been undertaken.
14. These invoices are issued with a 30 day maximum payment date, however, prompt payment would be appreciated.
15. Should an invoice become overdue for payment, Open Airway Training will issue a repeat invoice. This invoice will incur interest at 8% above the Bank of England base rate from the date of initial invoice, along with a charge for £10.00 to cover administration costs incurred.
16. We will also add an additional charge of £40.00 in respect of compensation under Late Payment legislation: late commercial payments interest and debt recovery.
17. Every 7 days, we shall continue to issue repeat invoices, all subject to the above costs per additional invoice until payment is received.
18. Under payment on an overdue account, i.e. the failure to pay charges, interest etc., will be applied to the next invoice/account balance.
19. Failure to comply with the above will result in the client being required to pay any outstanding monies on the account prior to any materials being forwarded on.
20. Repeated late payment, more than two instances of late payment, will result in the client being required to pay invoices prior to reports, copies of risk assessments or policies being forwarded to the client.
21. If payment is not received within 56 days from the date of presented invoice, Open Airway Training will pass the debt onto a collection agency. No materials will be forwarded, and all incurred costs will be recovered from the debtor.
22. In this event, any subsequent consultancy or advisory services must be paid for in advance.

Certificate Re-orders

Duplicate certificates will be charged at £25.00 each. Should a duplicate be required due to an administration error from our offices, this fee will not be charged. The onus is placed firmly on the individual to ensure the name they wish to appear on their certificate is legible.

Credit Terms

*Open Airway is not regulated under the Consumer Credit Act 1974, and as such offers credit to clients on a goodwill basis only.